Hands on Workshop: Agents & Gen AI

The goal of this workshop is to build a Customer 360 Support Agent that centralises customer information, streamlines support workflows, answers enquiries, and processes refund requests efficiently.

13 January 2027, Wednesday
10:00am - 12:00pm SGT
1:00pm - 3:00pm AEDT

🧠By the end of this workshop, participants will be able to: 

• Classify customer reviews using GenAI and prepare unified customer datasets.

• Embed documents into Knowledge Banks for semantic search.

• Build and configure AI agents with connected tools, prompts, and governed business logic.

• Publish agents to Agent Hub for end-user access.

JOIN ONLINE FROM ANYWHERE

Level: Intermediate

Target Audience: Data and AI builders: Who want to develop and deploy a practical AI agent using real enterprise data Business and operations users: Who want to understand how AI agents automate and govern customer-facing workflows. 

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Please note that space is limited. Register now to reserve your spot - Registration will start on the 9 Dec 2026.